Service
Real Estate Trust Account Audits
Get your agency's annual trust account audit done in Victoria, New South Wales, Queensland, Tasmania or the ACT, from the first list of records to the signed audit report.
Fixed fee
$800 + GST per trust account
- A planning meeting before the audit, to agree the timetable and what we need
- A review of your trust account practices and procedures
- The audit of your trust records, with any problems flagged
- The signed audit report in the form your regulator requires
- A walkthrough of what we found, with practical fixes
For a trust account with more than 300 properties under management or more than 100 sales in the year, we agree a fixed quote with you before we start. If we find something that needs extra work, such as missing records, reconciliations to catch up or a suspected irregularity, we stop, explain it and agree the cost with you before going on.
Also available on request, for a separate fee: staff training on trust accounting, support through the year and updates when trust account rules change.
Get a quoteOur work
What we handle
- Money in and out Receipts and payments, and whether money was banked promptly
- Balancing the account Monthly reconciliations of the bank account against the trust records
- Client balances Client ledgers, including any that went into debit
- Payment authority The authority behind payments out of trust
- Everyday controls How your procedures and controls work in practice
Dates and rules by state
Each state and territory sets its own dates. These are the states and territories we cover.
Victoria
- Audit covers
- 1 July to 30 June
- Audit due
- 30 September
- Report lodged by
- The agency, through myCAV, within 10 business days of receiving the report
New South Wales
- Audit covers
- 1 July to 30 June
- Audit due
- 30 September
- Report lodged by
- The auditor, through Auditor's Report Online
Queensland
- Audit covers
- The same 12 months each year, based on your licence issue month
- Audit due
- Four months after your audit period ends
- Report lodged by
- The agency (the auditor can lodge it for you)
Tasmania
- Audit covers
- 1 July to 30 June
- Audit due
- 30 September
- Report lodged by
- The agency, by 30 September and within 7 days of receiving the report
Australian Capital Territory
- Audit covers
- 1 July to 30 June
- Audit due
- 30 September
- Report lodged by
- The auditor, to Access Canberra
Know your trust account
What a trust account and trust money are
A trust account is a bank account your agency keeps for other people's money, separate from the agency's own money.
Trust money is money you receive on behalf of clients, such as sale deposits and rent collected for landlords. It belongs to them until it is paid out as they direct.
Who needs an audit
Agencies that hold trust money must have their trust accounts audited, usually each year.
If an account held no trust money during the period, each state and territory has its own rule. The question "Do we need an audit for a trust account that held no money during the year?" further down this page sets out each one.
Common problems in trust accounts
- Reconciliations done late, or skipped
- Trust money and agency money mixed in one account
- Money not banked promptly
- Client ledgers going into debit
- Payments made without proper authority or paperwork
- Gaps in the records after a change of staff or software
Getting ready for your audit
- Reconcile every trust account for each month of the period
- Check that the client ledgers add up to the reconciled trust bank balance, and none is in debit
- Gather bank statements, receipts and payment records in one place
- Note any accounts opened or closed, and any unusual transactions
- Book your audit early enough to meet your state or territory's deadline
After the audit
We go through the findings with you in plain English. Many are small slip-ups, such as a late reconciliation, that are easy to put right. Some are serious, such as a shortfall of trust money, and the law can require the auditor to report those to the regulator.
Either way, we suggest practical changes so the same problem does not come back next year.
Why OziDesktop
Why work with us
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We audit real estate agency trust accounts in Victoria, New South Wales, Queensland, Tasmania and the Australian Capital Territory, and the work can be done remotely.
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We send one list of the records we need before fieldwork starts, which lets you gather most of them in one go.
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At engagement we set out each stage of the audit and who does what, including the steps that fall to the agency.
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We work to your state or territory's trust account rules and know what the regulator asks for in the audit report.
How it works
Engagement
We confirm your state or territory, the audit period, your trust accounts and the reporting form, and agree a timetable that works back from the due date.
Audit fieldwork
We test transactions and reconciliations, and raise questions while there is still time to resolve them.
Report and follow-up
We issue the signed audit report and go through what we found with you. Who lodges it depends on your state or territory: Dates and rules by state shows each one.
What we need from you
- Trust bank statements for the whole audit period
- Receipt and payment records, including electronic transfers and how bonds and deposits were handled
- Client ledgers for landlords, tenants, vendors and purchasers, and the trust cash book or journal
- Monthly reconciliations and trial balances
- Access to your trust accounting software, or reports from it
- Details of every trust account the agency operated, opened or closed during the period
- Access to the licensee and the staff who manage the trust account
FAQs
Common questions
When does our agency's trust account audit need to be done?
It depends on where your agency is. In Victoria, New South Wales, Tasmania and the ACT the audit covers 1 July to 30 June and is due by 30 September. In Queensland the audit period depends on the month the licence was issued, and the audit report must be lodged within four months after the period ends. In Victoria an agency can apply to move its audit date, and in the ACT the Commissioner for Fair Trading can set a different period, so check your own dates with us.
Who lodges the audit report, us or the auditor?
It depends on the state or territory. In Victoria the agency lodges a copy through myCAV within 10 business days of receiving it. In New South Wales the auditor submits it through Auditor's Report Online once the agency approves the auditor's emailed request. In Queensland the agency lodges it with the Office of Fair Trading, and the auditor can lodge it for the agency. In Tasmania the agency gives it to the Property Agents Board by 30 September and within 7 days of receiving it. In the ACT the auditor gives it to the Commissioner for Fair Trading through Access Canberra, with a copy to the agency.
Do we need an audit for a trust account that held no money during the year?
The rule is different in each place. In Victoria an account that did not hold or manage trust funds at all during the audit period needs no audit, but you must confirm this through myCAV. In New South Wales, if the account had no transactions and a zero balance, you email NSW Fair Trading a copy of the bank statement for the full audit period. In Queensland, if the account was not used at all, you can lodge a statutory declaration, certified by a Justice of the Peace, Commissioner for Declarations or lawyer, instead of an audit report. In Tasmania an agency that did not receive or hold trust money needs no audit if it gives the Property Agents Board a declaration in the approved form. In the ACT an agency that does not receive or hold trust money, and so has no trust account, applies to Access Canberra for an exemption from keeping one. We can help you check what applies to each of your accounts.
Do the same rules apply in every state and territory?
No. Each state and territory sets its own audit period, deadlines and lodgement rules. See Dates and rules by state on this page for the place your agency is in.
How much does a trust account audit cost?
$800 + GST per trust account. For a trust account with more than 300 properties under management or more than 100 sales in the year, we agree a fixed quote with you before we start. If we find something that needs extra work, such as missing records, reconciliations to catch up or a suspected irregularity, we stop, explain it and agree the cost with you before going on.
What is included in the fee?
The $800 + GST fee per trust account covers a planning meeting before the audit, to agree the timetable and what we need; a review of your trust account practices and procedures; the audit of your trust records, with any problems flagged; the signed audit report in the form your regulator requires; and a walkthrough of what we found, with practical fixes. For a trust account with more than 300 properties under management or more than 100 sales in the year, we agree a fixed quote with you before we start. If we find something that needs extra work, such as missing records, reconciliations to catch up or a suspected irregularity, we stop, explain it and agree the cost with you before going on. Also available on request, for a separate fee: staff training on trust accounting, support through the year and updates when trust account rules change.
When would the price change?
Our fee is $800 + GST per trust account. For a trust account with more than 300 properties under management or more than 100 sales in the year, we agree a fixed quote with you before we start. If we find something that needs extra work, such as missing records, reconciliations to catch up or a suspected irregularity, we stop, explain it and agree the cost with you before going on.
Can you audit more than one trust account?
Yes. The fee is per trust account, so an agency with two trust accounts pays $800 + GST for each, on the same conditions. For a trust account with more than 300 properties under management or more than 100 sales in the year, we agree a fixed quote with you before we start. If we find something that needs extra work, such as missing records, reconciliations to catch up or a suspected irregularity, we stop, explain it and agree the cost with you before going on.
Who is allowed to audit a trust account?
Each state and territory sets its own rule. In Victoria and Tasmania the auditor must be a practising public accountant who is a member of one of the professional bodies the rules name. In New South Wales it can be a registered audit company, an authorised company auditor, or a member of a professional accounting body who holds a public practice certificate. In the Australian Capital Territory it can be a chartered accountant or Certified Practising Accountant with a public practice certificate, a member or fellow of the Institute of Public Accountants, or a registered company auditor. In Queensland the Office of Fair Trading asks for a qualified auditor.
In Victoria, who is allowed to audit an estate agent's trust account?
In Victoria it must be an approved auditor, which means a practising public accountant who is a member of at least one of the professional bodies Consumer Affairs Victoria lists. Consumer Affairs Victoria also says an approved auditor cannot be an estate agent or the employee of an estate agent; a partner of the estate agent whose trust accounts are being audited; someone who has been, in the last two years, an employee or partner of that estate agent; a member, director, employee or officer of an estate agency corporation; or someone who keeps, controls or has custody of estate agent trust accounts.
Need something outside this scope?
Every business is different. If you need additional accounting, bookkeeping, advisory or specialist work, we'll explain what's required and agree the scope with you before proceeding.
Talk to an accountant about your business
- Fixed fees, agreed upfront
- We contact your old accountant
- Free discovery call